Looking up information about a verification

  • Updated

In addition to downloading CSVs of verification data in SheerID's Report Center, you can search in MySheerID for individual verification records.

Typically, searching for a particular verification is done as part of either

  1. Testing your program configuration
  2. Providing consumer support

 

Searching for a verification

  1. Log in to MySheerID as a user with the Customer Service permission
  2. Click on Search in the left nav
  3. Enter the search query and hit Enter on your keyboard

NOTE: If you're searching for a verification that was created while the program was in test mode, add the prefix "testing:". For example if you're looking up a test by email, type "testing:example@example.com"

 

Starting a search

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Seeing full details

  1. Conduct a search
  2. Click on the search result you want to see more details for
  3. Click the arrow in the upper right to expand the details

NOTE: some information is only available to users on your account with specific user permissions. The account owner always starts with all permissions; if others on your team are helping you test your program and/or provide customer support, make sure their users have the needed permissions, too.

 

NOTE: your customer service reps can apply their judgment to unblock a frustrated person who was stopped due to anti-fraud rules. 

 

Documents

If a consumer was approved through document review, users with the correct permission can access that document on a one-off basis until it is permanently deleted from SheerID's system. Typically this occurs 7 days after the verification was started, which is at the same time the verification expires (ie locks in the current result of Eligible or Ineligible).

 

Search results view

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Expanded view, for full details

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