In addition to downloading CSVs of verification data in SheerID's Report Center, you can search in MySheerID for individual verification records.
Typically, searching for a particular verification is done as part of either
The below video will walk you through searching for individual verification records in your MySheerID account, as well as an overview of the options you can take on a customer's behalf.
The below article also provides some written details of the information covered in this video.
Searching for a verification
- Log in to MySheerID as a user with the Customer Service permission
- Click on Search in the left nav
- Enter the search query and hit Enter on your keyboard
NOTE: If you're searching for a verification that was created while the program was in test mode, add the prefix "testing:". For example if you're looking up a test by email, type "testing:example@example.com"
Starting a search
Seeing full details
- Conduct a search
- Click on the search result you want to see more details for
- Click the arrow in the upper right to expand the details
NOTE: some information is only available to users on your account with specific user permissions. The account owner always starts with all permissions; if others on your team are helping you test your program and/or provide customer support, make sure their users have the needed permissions, too.
NOTE: your customer service reps can apply their judgment to unblock a frustrated person who was stopped due to anti-fraud rules.
Documents
If a consumer was approved through document review, users with the correct permission can access that document on a one-off basis until it is permanently deleted from SheerID's system. Typically this occurs 7 days after the verification was started, which is at the same time the verification expires (ie locks in the current result of Eligible or Ineligible).
Search results view
Expanded view, for full details