MySheerID automatically sends email notifications when your reward pool is low on codes, giving you the opportunity to add more before they run out. The following article outlines the available configuration settings for these alerts.
Managing alert thresholds
MySheerID will trigger email alerts when a reward pool is running low on codes. These alerts occur at three key thresholds:
- Primary Alert: When available codes reach the defined threshold
- 50% Alert: When available codes drop to 50% of the defined threshold
- 10% Alert: When available codes drop to 10% of the defined threshold
Each of these alerts is sent once via email to users with Reward Admin permissions.
Setting the alert threshold
To modify alert thresholds, users must have Program Admin permissions. Follow these steps:
- Login to your MySheerID account
- Click the Programs icon in the left-hand navigation menu and select the program you wish to edit
- Click the Edit button on the Offer card
- Selecting Manage Alerts from the Discount Codes card will open the "Low code email alerts dialogue box"
- Adjust the top Threshold value to determine the first trigger alert
The system will automatically calculate the 50% and 10% thresholds based on the primary threshold number you set.
Example: If the threshold is set to 200, email alerts will be sent when:
- 200 codes remain (Primary Alert)
- 100 codes remain (50% Alert)
- 20 codes remain (10% Alert)
In the example below, the Threshold has been set to 200, so email alerts will be sent when 200 available reward codes remain in the reward pool. MySheerID has automatically calculated that additional alerts will be sent if the reward pool reaches 100 (50% of the Threshold) or 20 (10% of the Threshold) remaining codes.
Managing notification recipients
Low reward code alert emails are sent to users who have the Reward Admin permissions.
To update or verify recipients in your organization, refer to the article on managing user permissions.
Resolving low reward pool levels
There are two ways to resolve low reward pool levels.
If both of the following conditions are true:
- The recipient of the low code alert email is both a Program Admin and a Reward Admin
- The program is configured to allow additional code uploads
Then the email will include a direct link to upload more codes to the program's reward pool.
If either of the above conditions is not met, please reach out to SheerID's Product Support team for assistance with updating the reward pool.