Consumer Verification: Enhanced Organization Search Experience
We are excited to roll out our updated Organization Search UX, now live for all student and educator programs on the latest library version. This update streamlines how users find their institutions, making the verification process faster and more accurate.
Impact
Our latest data shows significant improvements in the user experience:
- Higher accuracy: 3% increase in successful "True" verifications
- Faster conversion: 3% faster time-to-submit and an 11% reduction in user "reworks"
- Better search results: Users are finding their schools with 6% fewer characters typed
- Reduced support: A sharp decline in Add School Requests, as users can now find their institutions more easily
What's changed?
If you are on the latest version of our library, no action is required. Your users now benefit from a more intuitive search interface that reduces friction and ensures they reach the finish line faster.
Some updates may not apply to every program. Contact the Product Support Team if you have questions about how these updates may apply to your specific programs.