Disabling users from accessing your account

  • Updated

When a SheerID user leaves your organization, it is your responsibility as a SheerID client to disable their user profile in order to ensure they have no further access to your account, programs, or data. This should be done immediately at the time of the employee’s departure.

Instructions for disabling a user are below. Note that completing these steps requires an Administrator role (Account Owners will have this role by default).

  1. Log in to MySheerID
  2. Click Settings in the left-hand navigation menu
  3. Select the Team tab
    Accessing team settings.png
  4. Locate the user you wish to disable in the user list
  5. Mouseover their role in the role column and click the drop-down arrow that appears
  6. Click on Disable User
    Disabling User.png
  7. Confirm the above steps were successful by finding the user in the list of Disabled Users at the bottom of the Team tab
    Disabled Users.png