Disabling users from accessing your account

When a SheerID user leaves your organization, it is your responsibility as a SheerID client to disable their user profile in order to ensure they have no further access to your account, programs, or data. This should be done immediately at the time of the employee’s departure.

Instructions for disabling a user are below. Note that completing these steps requires an Administrator role (Account Owners will have this role by default).

1. Log in to your MySheerID account
2. Click your User Icon in the bottom left-hand corner of the screen
3. Select the Team option
4. Click the ellipses next to the user you wish to disable in the Team list
5. Click Disable User
   
6. A pop-up will prompt you to confirm that you want to disable the indicated user
7. Once disabled, the user will appear in the list of Disabled team members