At SheerID you can design a seamless experience for your customers by adding real-time messaging with SMS. Once a customer's uploaded documents are approved, they'll receive a quick and convenient text message. This lets them know that they've been verified and can take advantage of the offer.
Adding SMS notifications
- Login to your MySheerID account
- Select the program to which you'd like to add SMS notifications
- Open Settings and locate SMS Notifications in the list
- Click +Add to open the dialog box
- Switch the toggle to On, it will be set in the Off position by default
- Enter your success message in the text box below and hit the Save button
- An optional Mobile Number field will appear on the verification form
SMS delivery typically occurs within seconds, though delivery times can vary based on the carrier and geographic location. The SMS message is 160 characters by default, including spaces. URLs are automatically shortened. Messages longer than 160 characters are divided into multiple segments, and consumers are charged per segment. You can reduce the message size in the following ways:
- Edit the message by reducing words or rephrasing it to be more concise
- Include a simple message with a URL to a web page for more details
- Refer the user to an email message in their inbox for more information
You must gather user consent to send SMS messages. SheerID includes consent copy beneath the mobile number form field to ensure consent is captured, as seen in the screenshot above. The SMS sender name is SHEERID if alphanumeric sender names are supported in that country. We do not provide the option to change the sender name at this time.