Protecting your account with Multi-Factor Authentication

  • Updated

SheerID understands the need for additional security, both for our customers and for their stewardship of their customers’ data. In addition to our industry-standard security measures, such as encrypted server communications, robust web session management, and automatic logouts, we also provide Multi-Factor Authentication (MFA) through Auth0 for enhanced login security.

The MFA program setting protects access by your employees to MySheerID and the program configurations, API keys, and consumer Personally Identifiable Information (PII) it includes. This setting is not related to how consumers interact with your form(s) when being verified by SheerID.

Why use Auth0 MFA?

Transitioning to Auth0 provides several key benefits:

  • Expanded compatibility: Auth0 supports a broad range of authenticator apps (e.g., Google Authenticator, Authy, and Microsoft Authenticator) and hardware keys
  • Consistent experience: Provides a seamless login flow across all your devices – desktop, tablet, or mobile
  • Advanced protection: Auth0's threat detection works behind the scenes to spot suspicious login attempts before they happen

Enabling MFA

Multi-Factor Authentication must be enabled by SheerID Product Support. To get started:

  1. Contact Product Support to have the Multi-Factor Authentication feature enabled for your account
  2. Once enabled, log out of MySheerID and then log back in to begin the setup process
Existing Duo users were migrated automatically to Auth0 from Duo on April 30, 2026.

Setup options

When you first log in after MFA is enabled, you can choose the method that works best for you. Each user in your organization will go through this one-time setup.

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Option 1: Notification via Auth0 Guardian App

  1. Select Notification via Auth0 Guardian App on the setup screen

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  2. Install the Auth0 Guardian App on your mobile device and select Continue

  3. Scan the QR code displayed on your screen with the app

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  4. (Optional) If prompted, create a passphrase within the app

  5. Important: Your screen will display a recovery mode. Please store this in a safe place

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  6. Test your connection by logging out and back in. You will receive a push notification to approve the login attempt

Option 2: Google Authenticator or similar apps

  1. Select Google Authenticator or something similar

  2. Scan the QR code with your preferred app (e.g., Google Authenticator, Authy, Microsoft Authenticator)

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  3. Enter the one-time code from your app into the input box on the login screen and click Continue

Remember Me feature

With Auth0 MFA, you can select a checkbox to remember your device for 30 days. If selected, you will not need to enter an MFA code for 30 days when using that same device and browser.

For more information on Auth0 MFA, please see their documentation here.

If you encounter any issues during setup, please contact SheerID Product Support.

 

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