Testing is the critical process of reviewing your program's custom copy, functionality, and end-user journeys to confirm that every element works correctly and provides a seamless experience for all users.
Benefits of testing
Testing ensures your program functions exactly as expected, allowing you to:
- Catch and fix errors before launch
- Confirm that all user flows are accessible and correct
- Validate that content displays as intended across devices and browsers
Risks of not testing
Skipping testing puts your launch at risk, potentially leading to broken forms, incorrect content, frustrated users, and costly delays.
Best Practice: Always test end-to-end
You must always test your program end-to-end before launch to confirm that all components (content, functionality, and user flows) work as intended.
What does end-to-end testing mean?
End-to-end testing means fully simulating the entire user journey from the absolute start of the process to the finish. This is crucial because you should not just review your program within the program builder, but fully simulate what a consumer will experience in the live environment.
A full end-to-end test involves:
- Fully simulating the journey: Going through the process and testing all possible paths from start to finish, just as the consumer would
- Starting from the true beginning: Begin the process where your consumers do (e.g., account creation, accessing the offer, navigating to the form), not just in a preview window
- Covering all paths: Testing successful submissions, form fields, validation failures, and error handling
- Testing across devices and browsers: Validating that content displays and functions correctly on multiple browsers and devices
- Confirming all components of work: Verifying that all parts of the process – not just the SheerID-hosted form – function correctly. This includes confirmation of email receipt and link redirects, and validation that all integrations and webhooks are working as intended
View all our testing and program readiness content here.