Consumer Verification: Language Selection Improvement
We've made it easier to choose your preferred language during verification.
- Clearer language picker: The option to change the form's language is now more visible.
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Native language names: Each language in the dropdown is now listed in its native form (e.g., Español, Deutsch) making it quicker for consumers to select the right one.
Consumer Experience: Smarter Tooltip Styling
We've improved the look of our "How does verifying work?" tooltip to ensure the information is always easy to read.
Better visibility: The tooltip's background and text colors now automatically adjust to match a device's theme settings (like Dark Mode). No more white-on-white text, so you can always read the instructions clearly.
Consumer Experience: Help Center Updates for Clarity
We've updated our consumer Help Center to answer common questions and align our branding.
- Offer eligibility: We added a new Q&A that clarifies who determines eligibility for the offer a consumer verifying for, reducing confusion during the process.
- Who is SheerID?: We've updated this section to ensure it is accurate and clearly explains who we are and how we help consumers access your gated offers.
Some updates may not apply to every program. Contact the Product Support Team if you have questions about how these updates may apply to your specific programs.