Passing a consumer's account ID

If your reward strategy relies on a consumer being known in order to redeem the offer after being verified, you must configure your program to require the consumer's account ID. To do this, you will need to pass a customer identifier as a required parameter in the offer URL.

Setting up the parameter

In the reward strategy section or in settings, locate the Require Consumer's Account ID setting. Click +Add to configure the parameters.

From here, you can toggle the feature to required. This will add the externalUserId key to the program URL. 

In order for a consumer to proceed to the verification form, you will need to pass a value for this key in the program URL using the externalUserId field as seen in the example below:

https://services.sheerid.com/verify/{programId}/externalUserId=123456

A consumer's ID should never include Personally Identifiable Information (PII).

Here you can also configure the message a user will see if the key value is not included in the URL. In the example below, the URL is missing the required key and therefore displays this error:

Reach out to SheerID's Product Support Team with any questions about how to configure program settings.