Consumer Verification: Improved Support with Additional Verification Data
We've enhanced our consumer support process by integrating more verification data directly into Zendesk tickets. Now, when a consumer submits a support form with a verification ID, our team will automatically receive key details like rejection descriptions, SPL rejection status, verification status, and document review reject reasons. This richer data enables our Verification Services (VS) team to automate more responses, leading to faster resolutions and a better experience for consumers.
Some updates may not apply to every program. Contact the Product Support Team if you have questions about how these updates may apply to your specific programs.