If you have access to multiple accounts in MySheerID (e.g., a parent company with multiple brands), there are three ways you can access those accounts:
Target a specific account
- Navigate directly to the target account by appending the accountId to the URL
- Add the accountId to the URL in this format: https://my.sheerid.com/login?organization={accountId}
If you utilize a custom URL and would like to target a specific account, you must use your customized URL rather than the accountId-appended version.
- Log-in will take you straight to that account, no need to choose
- You can still switch accounts once you are logged in
Pick an account
- Go to MySheerID
- Login directly with your username and password
- Choose the account you want from the account switcher. This option is hosted by Auth0 and is limited to display only the first 20 accounts
Switch accounts
- Once you are logged in, open the account menu in the bottom left corner of the screen
- Click on the arrow next to the user's name
- Select the account you want to switch to from the list, scrolling as needed
- The advantage of this option is that it will show all of your accounts instead of only the first 20
If you have any trouble switching between accounts, or questions about account management, reach out to SheerID Product Support.