Consumer Verification: Add School Request Survey
We've added a two-question survey to the Add School Request form to gather consumer feedback on finding schools and suggest improvements.
Consumer Verification: Improved School Search Experience
To make searching for schools easier on our student and teacher verification forms, we've added a clear "X" button in the search box. This allows users to quickly clear their previous entry and start a new search, eliminating the need to backspace.
Consumer Verification: Accessibility Standards Upgraded to WCAG 2.2
We've updated our default verification form and consumer help center to meet WCAG 2.2 accessibility standards. This brings visual improvements like clearer labels and increased contrast, and enhanced navigation for keyboard and audio users. Learn more here.
Consumer Verification: Document Upload Update
We've added a "Document Considerations" section to the document upload step for some country/segment combinations. This will display specific language about legal restrictions, such as not allowing US Military IDs (common access cards), to inform consumers.
Consumer Verification: Continued Email Template Updates
We have updated additional email templates, including consolation, add school request, and ID check loop success/failure emails, following our initial round of updates.
Instant Verification: Instant Rate Setting for US Military
To support clients wanting to only use more high assurance sources for their US Military programs, we adjusted the Conservative Instant Rate setting to skip usage of Military USA when set on US Military programs.