Product Growth + Partner: File pick-up in MySheerID
Users with Reporter and Customer PII permissions will see an Inbox icon at the bottom of the left side navigation. When clicked, the user will be shown a list of any files with SheerID staff has uploaded to their account for pick-up. They can click the "Download" button next to any item to initiate downloading the file. All files are automatically purged after 30 days.
Consumer Verification: Affiliation Type Override
With the rollout of affiliation type override, the document reviewer can now approve a request that would have been rejected due to mismatch status by updating the affiliation associated with the request, as long as the eligible affiliation is available for the offer.
Consumer Verification: Duplicate document detection
We were seeing consumers upload the same document twice rather than the two different requested documents. Now, if a consumer tries to upload the same document twice, they will see the message, "Oops! Some files appear to be identical. Please select a different file." The consumer is prevented from hitting submit on the doc upload step.
Consumer Verification: Left-aligned Fields
After testing left-aligned fields, the result showed that they were quicker for users than center-aligned fields on the verification form. We rolled out this change to a large group of customers so that they can take advantage of the higher conversion rates.