Military Verification FAQ

  • Updated

Who can SheerID verify with military verification?

In the US, SheerID can verify active duty personnel, reservists, veterans, retirees, and military family members. Canada: active duty, veterans or retirees, and reservists and national guard. And in the UK, we can verify active duty, veterans, and reservists.

How are the affiliations defined?

  • Active Duty. Full-time personnel. They consist of officers and non-commissioned members in continuing, full-time military service.
  • Reservist. Part-time military personnel. They consist of officers and non-commissioned members enrolled for other than continuing, full-time military service when not on active service.
  • Veteran. Any former member of the armed forces who was released with a character of service with anything other than dishonorable.
  • Retiree. In the US, this includes veterans with 20+ years of service and/or veterans who have a disability rating of 30% or higher. For Canada, it would be veterans with 10+ years of service. Retiree is not an available status option for UK military programs.
  • Military Family (US Only). Spouse or child of a military member living in the same household as the military member (sponsor). In the US, the family member must be enrolled in DEERS (Defense Enrollment Eligibility Reporting System). Veteran dependents are not issued necessary documentation to be successfully verified.
    • A child of the sponsor (military member) who is younger than 21 years of age. If 21 or older, the child may remain eligible if he/she is:
      • 21 or 22 years old and enrolled in a full-time course of higher learning
      • 21 or older but incapable or self-support because of a mental or physical incapacity that existed before their 21st birthday
      • 21 or 22 years old and was enrolled full-time in an accredited institution of higher learning, but became incapable of self-support because of a mental or physical condition while a full-time student
  • Gold Star (US Only). If a person's service member died during US active service, the family will be issued a gold star ID and is entitled to certain benefits. The gold star informs the community that their service member died or was killed while serving their country.

Is Space Force included in military verification?

Yes. Space Force is a default organization on US military programs.

Is military verification available for countries besides the US?

Currently, SheerID offers verification of military service in Canada and the UK.

Can you tell if someone is dishonorably discharged?

SheerID instant sources do not differentiate on discharge status. An honorably discharged veteran will receive the same instant result as a dishonorable/general discharge individual.

Are contractors, USPHS, and NOAA included in military verification?

Civilian contractors, US Public Health Service (USPHS), and National Oceanic and Atmospheric Administration (NOAA) are not included in military programs by default. USPHS and NOAA can be configured on accounts as eligible branches; however, SheerID is only able to verify those that are considered Uniformed Services.

What are the document review requirements to prove military status?

If asked to upload proof of eligibility, consumer documents must be government-issued, and must show the consumer's:

  1. First and last name
  2. Branch of service
  3. Current status or affiliation (active duty, veteran, etc.)

Any documents submitted to SheerID will be permanently deleted in accordance with your program's asset retention policy. Consumers should feel free to redact, black-out, or cover any sensitive information that is unrelated to verification.

SheerID can accept multiple documents if a single document does not display all the required information. In accordance with federal law, SheerID does not accept submission of active duty/reservist military ID cards. Please advise consumers NOT to upload any such ID cards.

It is illegal to copy an active duty or reservist military ID per Title 18, U.S. Code Part I, Chapter 33, Section 701.

Unacceptable documents:

  • Common Access Card (CAC)
  • Business cards
  • Email screenshots
  • Proof of verification through other verification services
  • Dependent application for VA benefits
  • Documents that are not issued by the US government, for example:
    • Veterans Advantage card
    • VFW membership card
    • American Legion
    • USAA documentation

What happens if a consumer's name has changed since they left the military?

The name entered on the verification form must match the name on uploaded documentation. For verification purposes, consumers should use the name shown on their documents. However, if necessary, a consumer can also upload proof of a legal name change along with their military documentation for manual review.

What kind of issues do military members encounter when trying to verify their status for a discount?

  • Documentation. The military member may not have documentation on-hand at the time of verification, especially veterans. Some security-conscious military members choose not to upload documentation at all.
  • Name change. While more common for female veterans, names often change after a military member has been discharged, whether for marriage or other reasons. Consumers should enter their name on the verification form as displayed on their military documentation, but can upload proof of a legal name change as a supplemental document.

If a consumer is having trouble verifying their military status, he or she can access SheerID's Verification Help Center for assistance, including a link to contact our consumer support team if they need additional help. If a consumer is having trouble using their discount or redeeming their offer in any way, he or she should contact the retailer directly.