Redemption limits allow program administrators to define how often the same person can be verified to redeem a program offer.
How to configure redemption limits
- Login to your MySheerID account, and select the program you wish to edit
- Click the Settings button
- Locate the Redemption Limits card at the bottom of the page and click Edit to open the dialog box
By default, new programs will have a single redemption limit activated that allows each individual who attempts verification to be approved for an offer once every 30 days.
In the example below, the redemption limit has been adjusted to permit verification approval twice within 30 days.
You can use the drop-down options shown above to adjust how many times a person can be approved during what span of time. You can also add up to one additional redemption limit, in which case both redemption limits will be applied. For example, you could configure your settings so that each individual can be approved for an offer once every 30 days, but no more than 6 times total over the course of 365 days.
The following values are available to select:
- Number of times: 1-10
- Days: 30, 60, 90, 120, 335, and 365
Changing a redemption limit will reset the "number of times" counter on your program to zero (0) for that specific redemption limit for all consumers. It will not reset the "number of times" counter for your other redemption limit if no changes were made to that limit. This means that consumers who have already been verified and received access to your offer will be allowed to verify again until they again reach one or more active redemption limits.