July 2026 Releases

Consumer Verification: Expanded Language Support

We are excited to share some updates to our localization capabilities, making it easier than ever to connect with your global users in their native languages.

Key highlights

• Six new languages introduced: To help you reach more markets, we have added official support for six highly-requested languages:
  • Estonian
  • Farsi
  • Filipino (Tagalog)
  • Kazakh
  • Latvian
  • Tamil
• Full language support across all audiences: Locale restrictions on audience segments have been removed. You can now deliver any supported language to any audience segment seamlessly

Language availability will automatically align with your plan's existing packaging entitlements.

Instant Verification: US University Graduate

You can now verify US university graduates with SheerID, either through a dedicated graduate campaign or combined with active students to reach the entire academic lifecycle.

Key updates

• Flexible campaigns: Verify active students and graduates in one program or separately
• Enriched data: Instant approvals now include Area of Study in downloadable reports.

Get started

Contact your CSM or Account Executive to add Graduate verification to your US programs.

Platform Improvements: Permission-based Access Controls in MySheerID

Our new Customer Service Limited Access role functions similarly to the standard Customer Service role, but masks the consumer's Date of Birth (DOB) within Search tool records. This allows front-line agents to resolve standard verification tickets without accessing sensitive PII unnecessarily.

Key benefits

• Targeted privacy: Restrict visibility of sensitive data points like birthdates to specific agent tiers
• Compliance alignment: Support data governance by enforcing "Least Privilege" access control within daily support operations, aligning with SOC-2 guidelines

Customer Service role options

You can now assign one of four distinct roles to your customer service team members depending on their required data access:

• Customer Service Manager: View, download, upload, auto-approve documents, purge consumer PII, and reset redemption limits
• Customer Service Specialist: View and download consumer documents, plus the ability to reset redemption limits
• Customer Service: Access to the Customer Search tool and full consumer verification history, plus the ability to reset redemption limits
• Customer Search Limited Access: Access to the Customer Search tool with restricted verification data (DOB masked)

Some updates may not apply to every program. Contact the Product Support Team if you have questions about how these updates may apply to your specific programs.