SheerID uses Onfido for government ID verification when leveraging third-party fraud signals.
This article contains steps for how to test your SheerID programs that have integrated Onfido’s services.
How to test programs using Onfido while in Test Mode
When testing in Test Mode, you can simulate the Onfido user experience by using the following testing credentials:
| If First Name equals | and Last Name equals | and government ID check is configured on your program, then |
| Inconclusive | idcheckloop | User will be prompted to complete the Onfido ID upload |
| Inconclusive | idcheckloopreject | User will be prompted to complete the Onfido ID upload |
| Rejected | idcheckloopreject | User will be prompted to complete the Onfido ID upload |
| Rejected | idcheckloop | User will be prompted to complete the Onfido ID upload |
It's important to keep in mind that you can only test using the first names outlined above. A test containing SSO or UPLOAD as the first name will result in an error, while in Test Mode.
While testing in Test Mode, you will have the ability to test the Onfido steps, but will not be able to test the complete user flow until the program is live.
How to test programs using Onfido in Live Mode
When testing in Live Mode, you can simulate the end-to-end user experience by using the following testing credentials, keeping in mind that you will need to add the appropriate testing email addresses to your Testing Allowlist.
| If First Name equals | and Last Name equals | and government ID check is configured on your program, then |
| SSO | IDCHECKLOOP |
User will be prompted to complete the Onfido ID upload, once completed the user should be routed to the SSO page.
Clicking the button will open the testing portal (using SAML), with clear instructions on the page on how to enter an acceptable username and password to simulate successful login. |
| UPLOAD | IDCHECKLOOP |
User will be prompted to complete the Onfido ID upload, once completed the user should be routed to the Document Upload page.
Uploading a document with a filename that starts with 'approve' will simulate a document review success. |
| EMAILLOOP | IDCHECKLOOP |
User will be prompted to complete the Onfido ID upload, once completed the user is told to check their email inbox and click on the button in the email.
Clicking the button simulates successful completion of this step. |
It is important to keep in mind that continued testing may result in a rejection from Onfido regardless of the testing triggers that are being used, especially if testing using different first and last names.
There are some additional reasons why a test (or live customer) verification may be denied by Onfido:
- A user that has a gender identity that is currently different from their government ID, or if they use a different name than their legal government name, could fail. In these instances they can go through manual review with SheerID to confirm their identity.
- Rejection may occur if consumers mis-enter their date of birth on the verification form, resulting in a mismatch with their government ID. In these instances they can go through manual review with SheerID to confirm their identity.
- Consumers that are using a nickname on the verification form that doesn't align with their government ID, excluding traditional nicknames like "Sam" for "Samuel". In these instances they can go through manual review with SheerID to confirm their identity.
Reviewing testing outcomes
To review test verifications, click on the Search tool in the left navigation found within MySheerID.
To find test mode verifications, use the Test Mode toggle in the search bar to find verifications created during testing.
Testing details specific to Onfido tests can be found within the Verification Details drawer and will appear similar to results shown below – this will be a pass or fail note, direct access to Onfido results is not available at this time.
Reach out to SheerID Product Support with any questions.